Shipping and taxes
All items are currently shipped from the UK. Prices displayed include 20% VAT when shipped to EU addresses, and no further taxes are payable. Our VAT number is GB212771234. Orders are sent with a paper VAT invoice. Contact us if you need a PDF. Other countries may be liable to pay import taxes and duties. Please check local rules.
Shipping is charged at or below cost. We use the following carriers:
For small orders that just include accessories or a Vela Pop, we offer free shipping by Royal Mail as standard in Europe, and £5 in the rest of the world. This is overnight in the UK, 3-5 days in Europe, and 5-7 days in most of the rest of the world. We also offer express shipping by UPS or TNT.
For heavy orders that include a Vela One we send by UPS Standard in the UK (£10, next day), DPD Classic in the rest of Europe (£15, 2-5 days), and UPS Express to the rest of the world (£20 to North America, £30 elsewhere, 2-5 days). The exact costs are calculated at checkout, and may be more if you are ordering several flashes.
The cut-off time for same day dispatch depends on the carrier, but is around 12 noon.
If you need to return a product, contact us on email@example.com and we will send instructions.